Instagram chatbot Docs

Private Reply

According to Facebook, Private Replies allows Businesses to reply to Post Comments and Visitor Posts made on their Page with a single message on Messenger.

Of course, the Instagram chatbot supports Private Reply. That is, if a user comments on an Instagram post, the bot will send a single message on Messenger to the user. The private Reply option is attached to the Comment Growth tools of XeroChat.

Let’s see how to enable the Instagram chatbot to send a Private Reply.

First, click on the Comment Growth Tools option at the left sidebar of the XeroChat Dashboard. Without delay, the Comment Growth Tools page will appear. The page is divided into two sections— Facebook and Instagram.

At the Instagram section, click on the Reply Template option or the detail Button.

Instantly, will appear a Comment Reply Template Manager Page. Now click on the Create New Template button.

If you want to hide an offensive comment, select the Hide radio button. On the other hand, if you want to delete an offensive comment, select the Delete radio button. Then provide offensive keywords in the form. Now you have to select a message template for Private Reply from a drop-down menu.

Then select Generic Template for all. Then Give the Auto Reply Campaign a name.

After that, write the comment Reply in text.

Then You have to select a message template from a drop-down menu.

Now click on the Submit button.