8th May 2019

This may only happen those have PageResponse Add-on & using different APP for PageResponse & BOT Inboxer & got page_messaging permission for PageResponse add-on. 

If your BOT replying duplicate message due to changes in your app level for getting page_messaging permission for EZ Inboxer/PageResponse APP, these may for below reason.

Check your PageResponse's/EZ Inboxer  APP.

If you have enabled Messenger Platfrom

Goto Messenger -> Settings

Edit Event in Webhook section. And select only "messaging_policy_enforcement"  & click on Save Button. 

Do this only for your PageResponse Add-on' APP

If you still face problem , contact support desk providing all detials so we could check the matter. 

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