An item is "not as described" if it is materially different from the item description or preview so be sure to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" we are obligated to refund buyers of that item.
If an item doesn't work the way it should and can't easily be fixed we are obligated to refund buyers of the item. This includes situations where item has a problem that would have stopped a buyer from buying it if they'd known about the problem in the first place. If the item can be fixed, then we do so promptly by updating our item otherwise we are obligated to refund buyers of that item.
If an item contains a security vulnerability and can't easily be fixed we are obligated to refund buyers of the item. If the item can be fixed, then we do so promptly by updating our item. If our item contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that item.
If we promise our buyers item support and we do not provide that support in accordance with the item support policy we are obligated to refund buyers who have purchased support.
If a buyer purchases an item support extension and requests a refund of that extension before their existing item support expires we are obligated to refund buyers who have purchased that item support extension.
If our item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
We hold the authority to refund buyer purchase by force without any request from buyer end. Force refund will stop software access as well as support access by denying purchase code with immediate action.
If a buyer eligible to get a refund then he/she must create a refund request for the paticular product. We sell some of our products directly in this site and some of our products through codecanyon. Please be informed that refund request made here will only work for purchase through this site.