2nd May 2019

Facebook has released APP version 3.3

They have changed some app permission system. read_page_mailboxes permission has been depreciated & replaced by pages_messaging permission.

It has effect on EZ Inboxer & PageResponse and they will need another permission pages_messaging

However good news is, our current customers using these has no issue until 31st December, 2019
So no action is needed for our current customer until next year.

However, we are suggesting you to submit EZ Inboxer APP for pages_messaging permission like BOT Inboxer app before 2020.

If you have already pages_messaging permission for your EZ Inboxer app, then no need to do anything.

For new customers, we have updated our APP submission guideline and released auto updates. If you get "Invalid Scopes : read_page_mailboxes" and your EZ Inboxer Facebook APP don't have read_page_mailboxes permission then go to general settings "Do you have read_page_mailboxes permission?" to NO





In short: 

1. No issue for EZ Inboxer for current users until 2020. You will need pages_messaging permission later. 

2. No issue for BOT Inboxer & it's add-on. It will be working as it is. 



Note : After getting page_messaging permission for PageResponse Add-on , if you are old user who using different app for PageResponse & BOT Inboxer may encounter duplicate reply if the page is also enabled for PageResponse also. If it happens for you then follow this Duplicate BOT Reply for Enabling PageResponse Add-on

As Facebook is changing their API permission, centralizing them and has made a lot of changes since our application launched 2 years ago,we have also updated a lot to make it compatible with Facebook changes. Now we are thinking to do something that will better for long run, we are thinking of a better version of EZ Inboxer. It will take time & matter of big cost, we will try to do something better in future  if possible. 



11 Comments Login to comment

  • Hi!
    Do you have a guide for ez inboxer pages messaging approval? Thank you :)

  • Do we need to set in Development Mode during approval for Pages Messaging? Thank you.

    • xeroneitbd Admin

      5 months ago

      If you already manage_pages & publish_pages permission is approved, then keep your app in Live Mode as it is.

      If nothing is approved , then it will need to keep development mode.

  • I saw that EZ Inboxer main app need now webhook setup. I'm using the same app for PageResponse and setup its webhook. So, i need now separated app.
    Right?

    • xeroneitbd Admin

      5 months ago

      No need of separate app. You just submit the EZ Inboxer app for page_messaging permission & set a Sample BOT with BOT Inboxer. No need to change anything more now.

    • Bradi

      5 months ago

      I think you don't understand my question.
      I use same Facebook app for EZ Inboxer and PageResponse add-on.
      I already setup PageResponse webhook for this app.
      Now i saw in EZ Inboxer Facebook API Settings, Webhooks Setup.

      Finally i have two webhooks URL.
      To setup those two webhooks, i need to use separated apps.

    • xeroneitbd Admin

      5 months ago

      Please read my reply once again. You don't need to set webhook for EZ Inboxer if you have BOT Inboxer add-on. EZ Inboxer webhook is just for who only have EZ Inboxer & for page_messaging permission.
      Also, now all EZ Inboxer , pageResponse, BOT Inboxer webhooks are same url.

      So just follow what i have said.

    • Bradi

      5 months ago

      Wow amazing, i saw they have now same Webhook URL!
      So, that means i can use single app for EZ Inboxer and all its addons or just for (EZ Inboxer + Bot Inboxer addon + Page Response addon)?

    • xeroneitbd Admin

      5 months ago

      Yes, You can use same app for all except IniReply add-on if you want.
      Or you can keep it separate as you wish.

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