ChatPion’s auto reply & private reply of comment is webhook based. There is no relation with cron job for auto reply campaign. However if you find your auto reply isn’t working for any reason, you should go for some checking if these are full filled.
1. First of all, make sure your app is fully Approved with Business Verification/Individual Verification & in Live Mode. Before approval & live mode, auto reply will not work.
2. Double check if you have enabled the Feed Event for Page Webhook for your Facebook APP. Go to App’s Webhooks Menu -> Select Page & Subscribe Feed Event. See more here https://youtu.be/fa70oKRdiBI?t=176
3. Finally check the auto reply report. If there any error message available, then that could be the reason of not successfully sent reply.
This is the possible reason of auto reply not sent. If all these are fine, then it must work.
8 Comments Login to comment
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xeroneitbd Admin
4 years agoRemove the app from here https://www.facebook.com/settings?tab=business_tools
Then Import account by Login With Facebook again to refresh the access token of that users.
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that is the error Manage_pages and facebook said it changed to others I do have those. That is the only error
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ok I went in his account customers. Ok Manage_pages got changed on may 5th 2020 to other permisions I do have. So you may need to do a update to change it.
https://www.loom.com/share/c211e4ff8dd14928a26e6d290c75cf24-
xeroneitbd Admin
4 years agoNo, It will be updated automatically & script is already updated. If you find any error log in report section regarding app permission, follow this step for that customer
Remove the app from here https://www.facebook.com/settings?tab=business_tools
Then Import account by Login With Facebook again.
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xeroneitbd Admin
4 years agoDouble check if the Feed event is enabled for page webhook https://prnt.sc/sgz2m9
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1 I been verified and been out dev couple months now
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Social Media Management