7th Sep 2020

Before creating your screencast please follow the below steps:

1.You need to create two Instagram account, one account must be created by signup in Instagram And another Instagram account you need to create by login with Facebook.

2.Then setup bot in your signed up Instagram account in the Application and send message to signed up instagram account from the login with facebook account. Then bot should work. Now make a screecast video follwing our demo screenscast video.

You’ll need these feature permissions:

Instagram_basic
instagram_manage_comments
instagram_manage_insights
Instagram Public Content Access
instagram_content_publish
instagram_manage_messages

.

You can request these from your app permission and features menu

Demo Screencast:  We strongly recommend creating your own screencast video with your Facebook APP & ChatPion system.

WE HAVE SUBMITTED APP FOR REVIEW USING THAT VIDEO ABOVE AND CONTENT BELOW:

Before submitting, create a user account inside ChatPion. This account information need to be provided to the reviewer for verification.

Content for APP Verification section:

Hi,

Here is the demo login account for you to check

Login URL :  https://YOURDOMAIN.COM/home/login_page
Email : reviewer@ reviewer.com
Password : 123456

Procedure:

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebok & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

5. Go to menu 'Comment growth tools -> Campaigns'.

6. Then switch to 'Instagram' account from the top bar of the page.

7. Now Select Instagram from left side then Instagram post list will display on the right column to set the auto reply campaign.

8. Click on Gear icon beside each post from the “Latest Posts” section.

9. Now Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by Instagram.Also user can see the Analytics of any post clicking by 'Analytics' Button.

10. User can see the “Hashtag Search” result form the menu "Search Tools", then click on "Actions" of "Hashtag Search" section. Then users need to select an Instagram account name from the dropdown and put the Hashtag and then hit the search button. System will show the Top Media and Recent Media list according to the searched Hashtag.

Instagram_basic

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebok & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

5. Go to menu 'Comment growth tools -> Campaigns'.

6. Then switch to 'Instagram' account from the top bar of the page.

7. Now Select Instagram from left side then Instagram post list will display on the right column to set the auto reply campaign.

8. Click on Gear icon beside each post from the “Latest Posts” section.

9. Now Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by Instagram.Also user can see the Analytics of any post clicking by 'Analytics' Button.

10. User can see the “Hashtag Search” result form the menu "Search Tools", then click on "Actions" of "Hashtag Search" section. Then users need to select an Instagram account name from the dropdown and put the Hashtag and then hit the search button. System will show the Top Media and Recent Media list according to the searched Hashtag.

instagram_manage_comments

This permission is used to leave a comment to a media or reply to a comment of any media

Procedure:

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebok & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

5. Go to menu 'Comment growth tools -> Campaigns'.

6. Then switch to 'Instagram' account from the top bar of the page.

7. Now Select Instagram from left side then Instagram post list will display on the right column to set the auto reply campaign.

8. Click on Gear icon beside each post from the “Latest Posts” section.

9. Now Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by Instagram.Also user can see the Analytics of any post clicking by 'Analytics' Button.

10. User can see the “Hashtag Search” result form the menu "Search Tools", then click on "Actions" of "Hashtag Search" section. Then users need to select an Instagram account name from the dropdown and put the Hashtag and then hit the search button. System will show the Top Media and Recent Media list according to the searched Hashtag.

instagram_manage_insights

This permission is used to see the insight of any media.

Procedure:

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebok & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

5. Go to menu 'Comment growth tools -> Campaigns'.

6. Then switch to 'Instagram' account from the top bar of the page.

7. Now Select Instagram from left side then Instagram post list will display on the right column to set the auto reply campaign.

8. Click on Gear icon beside each post from the “Latest Posts” section.

9. Now Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by Instagram.Also user can see the Analytics of any post clicking by 'Analytics' Button.

10. User can see the “Hashtag Search” result form the menu "Search Tools", then click on "Actions" of "Hashtag Search" section. Then users need to select an Instagram account name from the dropdown and put the Hashtag and then hit the search button. System will show the Top Media and Recent Media list according to the searched Hashtag.

Instagram Public Content Access

This feature is used to get the “Hashtag Search” result.

Procedure:

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebok & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

5. User can see the “Hashtag Search” result form the menu "Search Tools", then click on "Actions" of "Hashtag Search" section. Then users need to select an Instagram account name from the dropdown and put the Hashtag and then hit the search button. System will show the Top Media and Recent Media list according to the searched Hashtag.

instagram_content_publish

This permission is needed for publishing image & video post to Instagram Business Account.

Procedure:

1. User Login to the system

2. User Import their Facebook Account by clicking "Facebook & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

5. Then user goes to Social Posting Menu -> Multimedia Post.

6. Then click on 'Create new post' Button.

7. Now enable "Instagram" from top-right corner of the page and you'll see the instagram accounts at left side of the form under facebook pages.

8. Now click on the "Image/Video" to post image/Video on Instagram.

7. Then user can create a campaign for posting in their Instagram Business Accounts that associated with their pages.

8. User can post image & video in their Instagram Business Accounts & schedule for a future date.

instagram_manage_messages

This permission is needed to read and respond to Instagram Direct Message of Instagram Business Account.

Procedure:

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebook & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

6. Then go to 'Bot manager' Menu and switch to instagram from the top bar of the page.Now select your instagram account and click on "Bot Flow Builder".

7. Now set Bot Clicking by 'Create new flow' Button.


Does the app provide a custom inbox solution? : Yes.

Explain how an agent would respond to messages using custom inbox :

You can do the live chat with user from the system.

Procedure:

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebook & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

6. Now click on the "Live Agent" menu and switch to Instagram from the top bar of the page.

8. Now you'll get to the "Live Chat" section. From here, you can type messages to other users and see their messages.

How an app handles ‘Story Replies’ :

Suppose you've shared a story and someone sends a message on your story, private reply based on app story reply setting will be send automatically to that account.


1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebook & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

6. Then go to 'Bot manager' Menu and switch to instagram from the top bar of the page.Now select your instagram account and click on "Action button settings".

7. Now click on 'Story Private Reply Template' Button.And set the message for story reply

How an app handles ‘Story Mentions’ :

If users mention you into thier story ,then system will send them private reply automatically.

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebook & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

6. Then go to 'Bot manager' Menu and switch to instagram from the top bar of the page.Now select your instagram account and click on "Action button settings".

7. Now click on 'Story Mention Template' Button.And set the message for story mention reply

8. Now add a story on instagram and mention an user.Now visit in Live chat menu of the application & mentioned user will see the auto-reply.

How an app handles when user unsends messages :

if user unsend the message, a message reply will be send regarding unsend template in the application.Our system doesn't store any users message.

1. User Login to our system with their system username & password.

2. User Import their Facebook Account by clicking "Facebook & Instagram" Menu & then "Login With Facebook".

3. System will get the user account information along with pages and Instagram accounts.

4. Users need to enable bot connection for the Instagram account associated with a page first.

6. Then go to 'Bot manager' Menu and switch to instagram from the top bar of the page.Now select your instagram account and click on "Action button settings".

7. Now click on 'Message Unsend Private Reply Template' Button.And set the message for unsend story reply

If you see your instagram_manage_messages submission page looks like different then please follow here:



13 Comments Login to comment

  • Hi
    We have now an issue in instagram_manage_message permission approval
    The reviewer team has 4 process needs to be available while testing our apps
    Here’s the chat with an support agent is descried what we need in our script

    Please note, that while testing the instagram_manage_message permission the app review team follows an end-to-end process which includes:
    1- Able to send and receive messages through the Instagram Direct message to your custom inbox
    2 - Reply to the messages using the custom inbox of your app
    3 - Able to see story mentions from the Instagram Direct message to your custom inbox
    4- Able to delete the created story through the Instagram Direct message and the same story should also be removed from the custom inbox.

    If the app review team can test all the above four points, your app can be approved.

    • wgergeus

      4 months ago

      Chatpion developers team has released v8.2.7 to fix this issue .. you need to update your script version

  • give me The New Tutorial

  • While creating Demo Screen recording, I dont fine any option for reply comment in settings.
    Check the screenshot here.
    https://ibb.co/WDBgxXJ

    Whats the error?

  • Hi, can you add a guide for Page Public Metadata Access? Because Facebook approved everything for me except Metadata Access, thank you

  • When submitting verification, is the application set to development mode or live mode?

    • xeroneitbd Admin

      2 years ago

      Currently all business apps are in different mode where live or development mode is removed by Facebook. So it's not any matter now. Even Instagram features will work for the admin of the app without review . After approval it will work for all other users.

  • Please have a step-by-step tutorial on how to submit an application verification request

    • xeroneitbd Admin

      2 years ago

      This document has all the information for submitting app for Instagram permission.

  • Is this feature already available or we have to wait for an update?