19th Aug 2021

Before creating your screencast please create a demo Instagram account named with prefix "test_" e.g: test_xeroneit. And then use that account during screencast.

You’ll need the permission of instagram_manage_messages, Human Agent feature. You can request this from your app permission and features menu.

Demo Screencast: We strongly recommend creating your own screencast video with your Facebook APP & ChatPion system.

WE HAVE SUBMITTED APP FOR REVIEW USING THAT VIDEO ABOVE AND CONTENT BELOW:

Before submitting, create a user account inside ChatPion by providing access to the Instagram Posting module. This account information needs to be provided to the reviewer for verification.

Content for APP Verification section:

Hi,

Here is the demo login account for you to check

Login URL : https://YOURDOMAIN.COM/home/login_page
Email : reviewer@ reviewer.com
Password : 123456

instagram_manage_messages

This permission is needed to read and respond to Instagram Direct Message of Instagram Business Account.

Procedure:

1. User Login to our system with their system username & password.

2. Go to Import Account Menu

3. User then Click the button "Login with Facebook" to import Facebook Account.

4. System will get the user account information along with pages and Instagram accounts.

5. Enable the bot connection of the FB page associated with the Instagram account.

6. Now click on "Subscriber Manager" and click again on the "Instagram" under "Sync subscribers" block. Once you're there, select the page you just imported. And then, click on the "Scan Now" button under "Scan Page Inbox" block. This will collect the subscribers of your Instagram account.

7. Then click on the "Details" button under "Latest conversations" block.

8. Now you'll get to the "Instagram Direct Conversations" section. From here, you can type messages to other users and see their messages.

Human Agent

This permission is needed to have a human agent respond to user messages using the human_agent tag within 7 days of a user's message.

Procedure:

1. User Login to our system with their system username & password.

2. Go to Import Account Menu

3. User then Click the button "Login with Facebook" to import Facebook Account.

4. System will get the user account information along with pages and Instagram accounts.

5. Enable the bot connection of the FB page associated with the Instagram account.

6. Now click on "Subscriber Manager" and click again on the "Instagram" under "Sync subscribers" block. Once you're there, select the page you just imported. And then, click on the "Scan Now" button under "Scan Page Inbox" block. This will collect the subscribers of your Instagram account.

7. Then click on the "Details" button under "Latest conversations" block.

8. Now you'll get to the "Instagram Direct Conversations" section. From here, you can type messages to other users and see their messages.



Related Article :
How To Enable Webhook For Instagram Chatbot


4 Comments Login to comment

  • I got this message, how can I do to get approval this permission

    Not Approved: instagram_manage_messages

    instagram_manage_messages feedback
    Developer Policy 8.9.c - Story Mentions
    We found that your app screen recording and submission notes didn't fulfill the technical requirements for use of the Story mention. Your submission should show how users will respond to Story @mentions, including how media is delivered in the app.
    To resolve this issue, make sure that your submission clearly shows how the Story @mention feature will function in your app.
    For more details on submission requirements please visit our app review documentation for Instagram Messaging: https://developers.facebook.com/docs/messenger-platform/instagram/app-review

  • I see error 200
    Error: (#200) The account owner has disabled access to instagram direct messages.

    https://i.imgur.com/V6yekxL.png

    • ranzu84 Team

      23 days ago

      The error you are getting itself says the reason. The Instagram Account owners can disable the direct message. You can try live chat. Update your XeroChat to the Latest Version. You will see a new option called live chat.

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