26th Aug 2019

How to submit a Facebook app for review

You will need below permission to run XeroChat’s core features.

pages_manage_engagement
pages_read_user_content
pages_manage_posts
read_insights
pages_manage_metadata
pages_read_engagement
pages_show_list

pages_messaging
Business Asset User Profile Access
pages_user_gender
pages_user_locale
pages_user_timezone



Make sure to keep Facebook APP in development mode


Import Facebook account who is the admin of the app. You need to create screencast like the below video which will show how Facebook login has integrated and using the permission XeroChat system.

Demo Screencast:  We strongly recommend creating your own screencast video with your Facebook APP & XeroChat system .



How to submit app for review : In video we have missed to add pages_read_user_content , pages_show_list , please add this permission also.



Content for each permission to submit

App Verification

https://preview.xerochat.com/home/login_page
Username : reviewer@xerochat.com
Password : 123456

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Then user goes to Social Poster Menu.
6. The under Facebook Poster , there is menu Multimedia post. Click on Campaign list link
7. Then Create new post
8. Then user can create a campaign for posting in their pages.
9. User can post text, image, video, link in their pages & schedule for a future date.

pages_manage_engagement :

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5.Go to Comment Automation Menu -> Automation Campaign
6. Select pages from left side then page’s post list will display on the right column to set the auto reply campaign
7 Click on Gear icon beside each post.
8. Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by page.
9. Also you can set auto reply for comment & private reply for comment from there.

pages_read_user_content:

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system get the user information, Page List & Access Token.
4. Go to Comment Automation Menu -> Automation Campaign
5. Select pages from left side then page’s post list will display on the right column to set the auto reply campaign
6. Click on Gear icon beside each post.
7. Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by page.
8. Also you can set auto reply for comment & private reply for comment from there.

pages_manage_posts :

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system gets the user information, Page List & Access Token.
4. Then user goes to Social Poster Menu.
5. The under Facebook Poster , there is menu Multimedia post. Click on Campaign list link
6. Then Create new post
7. Then user can create a campaign for posting in their pages.
8. User can post text, image, video, link in their pages & schedule for a future date.

pages_manage_metadata:

1. User Go to Import Account Menu
2. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system get the user information, Page List & Access Token.
4. Then user can subscribe their pages to Webhook for Messenger BOT & Feed Event by clicking ‘Enable bot connection’ icon.


pages_read_engagement:

1. After importing pages from Import Account menu
2. Go to Comment Automation Menu -> Automation Campaign
3. Select pages from left side then page’s post list will display on the right column to set the auto reply campaign.


pages_show_list :

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.


read_insights:

read_insights permission is needed to show Page Messenger Analytics.

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system gets the user information, Page List & Access Token.
4. Then from page list, click on the page’s profile image (Data Analytics) or page name, to see messenger insight of that page
5. Messenger Analytics contains information of Daily unique new conversations, Messaging connections, Daily unique blocked conversations, Daily unique reported conversations, etc.




For Pages_messaging create a screencast showing account import, enable bot & set a simple keyword reply.
Demo Screencast for Pages_messaging :



Pages_messaging:

Detailed description :

Pages_messaging permission is required to create Page Messenger BOT where system will reply to users who send message to page's inbox for customer service or other valuable FAQ information etc.

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system get the user information, Page List & Access Token.
4. Click on the enable bot connection button icon.
5.Then go to 'Messenger Bot' Menu.Then click on the 'Bot settings' Actions option.
6.Then set Bot Clicking by 'Add Bot Reply' Button.

Test and reproduce the functionality of your integration

Hi Facebook Team,

My Messenger BOT works like this way.
If people says "Hi", my BOT will reply "Hi, How can we help you?"
If people says "Info" my BOT will reply "We are a software firm. We develop web application.”
If anyone says "Support" my BOT will reply "Please put your question here, one of my team member will help you".

Thanks for your kind review.
Have a nice day.
Konok

Business Asset User Profile Access:

This feature is necessary for our app to get user first name, last name & profile picture those who send message to our page's Messenger BOT. Bot needs this information to reply with proper personalized way.

1. User send message to page.
2. Our system collect data like First Name, Last Name, Profile Picture from PSID to reply them with proper personalized way.
3. Messenger subscriber information like First Name, Last Name, Profile Picture, Gender is stored in Subscriber Manager -> Bot subscribers Menu.

pages_user_genders

We need user gender to show them their interested items correctly depend on the Male or Female & also for using correct pronouns for them.

pages_user_locale

Our app is used by all over the world & we will send different message in a different language for them by identifying their language.

pages_user_timezone

We want to send message to users at a specific time at their own time zone to avoid any interruption like avoid sending push notifications in the middle of the night.


Business Verification : After getting approval of this permission, you will need to assign your business manager account & you will need to verify your business account also if not verified yet. Here you will find the step to submit your business for verification.

Also you may follow some best practice for submitting business verification here

After getting approval of all permissions & business verification, turn Facebook app into Live Mode


After getting all approval you can see like this . This means all permissions are approved





 How to get approval of Instagram Permissions?


23 Comments Login to comment

  • shops for businesses
    https://www.facebook.com/business/help/1391317500940221?id=153845951953267

    Is there any way that I can Import my shops too in xerochat?

  • I think something is missing in your discription videos regarding app submission. Shall we provide admin credentials for app review or shall we create a test user and provide the test user details. if yes what kind of permissions for test users shall we provide?
    Otherwise , i created a user but it gives the error
    " App not set up: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions."
    Kindly guide

    • xeroneitbd Admin

      2 months ago

      Please check our Video instruction how to submit, that give all the details for submission.

      You will need to create user account in XeroChat with app access & give that account credential to the reviewer. Reviewer will be able to import their own account. No problem.

  • Hello,
    I am interested in xerchat but i tried to submit the app as your video instruction and they rejected both times.
    I just followed your instruction but did not get approval.

    • xeroneitbd Admin

      5 months ago

      Have you purchased XeroChat ? Without purchasing & installing the full system , you can't submit APP. It will be simply rejected. You need to follow all the instruction as given here , and also need to provide them demo login credential of your system & screencast video from your own system.

  • you have video request read_insights premium ?

    now my website can not import account. notify need read_insights premium.

    try demo but can not. please help me video. Thank you.

  • Hi, how are you?
    Now I integrated the app with facebook, however, when I try to test in messenger the bot not response a programared replies, can you help me?

    • xeroneitbd Admin

      9 months ago

      Sorry for late response. Make sure you have enabled four messenger event in webhook settings for that page for first time. Then it should work for admin before getting approval & APP goes live.

      If you still face problem, please feel free to contact our support desk by creating ticket & give access to your system to check the matter for you.

    • jmanuelirra

      8 months ago

      Hi, how are you, now I have enabled four messenger event in webhook settings for my page, my app was approved, however, messenger bot (replies), are not working.
      Please, help me. Thanks.

  • Hello,
    Would be grateful if you can guide us for this. We have get approval for other submission but only these
    Not Approved: publish_pages, read_insights, manage_pages
    All three they send this request: " While your screencast and notes provide a valid use case, we were unable to verify this use case when we logged into your app. Please ensure that your app has correctly integrated the requested permission, and resubmit for review so that we can complete testing."
    Can you please guide us.
    Thanks

    • miraz Team

      12 months ago

      I am not sure what you have done. But if you can submit your facebook app according to our app submission guideline it must approve. Because we are getting app approval regularly. Please recheck you have submitted your app according to our same guidelines. if everything is ok it must approve.

      However before resubmit, just make sure to login into the reviewer account & try to import your admin account there.. Check if it's working or not . If it's worked, resubmit again & instruct the reviewer that it's all working fine in my testing.

  • You have missed out on how to add a test user. I found that if a test user is not added in the development mode, it is impossible to Login with Facebook as the test user.

    • xeroneitbd Admin

      12 months ago

      You should be able to login with the admin account of the APP.

    • 70percent

      12 months ago

      Of course, but do you give Facebook your Admin account ... I mean the Facebook account login...

  • the account is added to me in the software but not the pages, in developers I get some additional steps that do not appear in the video that you have as a tutorial, sometimes my loging is also dropped, because it tells me that the access token its caduced

  • the App must be Public Mode before to send the App Review? ,

    • No, Keep app in development mode before app review & also during submitting for review.

  • After getting all above mentioned approvals, when i turn on my app on live mode, all permission which was approved, gone from the "My Permissions and Features"

    Any idea how to resolve this issue?

    • Because you didn't do business verification & signed supplementary contract . Make sure to submit for business verification , it's should be under Facebook app's Settings->Basic

    • mahmudayaz

      1 year ago

      Okay got it. and one more question. how background sync work? what if two pages at the same time start for background sync. and only one sync is working other one is not? and is there any way to stop the sync?

    • One will work, other stop & each time cron job takes one page for syncing. As it's for large list of page's & avoid any server error due to large list, so each time it will work for one page & import 500 subscribers each time & gradually import all. No way to stop it right now.


This site requires cookies in order for us to provide proper service to you      Got it