26th Aug 2019

How to create a Facebook app:

Please watch this video first to know how to create a Facebook App. In this video we have shown which permissions are required for ChatPion. We have given the list of the permission just after this video.

You will need below permission to run ChatPion’s core features.

email
public_profile
pages_manage_engagement
pages_read_user_content
pages_manage_posts
read_insights
pages_manage_metadata
pages_read_engagement
pages_show_list
Human Agent

pages_messaging
Business Asset User Profile Access
pages_user_gender
pages_user_locale
pages_user_timezone



How to submit a Facebook app for review:


First, you will need to create a screencast like the below video which will show how Facebook login has been integrated and using the permission ChatPion system. In this screencast video please use the Facebook account of the admin of the App

Demo Screencast:  We strongly recommend creating your own screencast video with your Facebook APP & ChatPion system

(Please use your own logo and name for the ChatPion system)

.



App submit process video: Below video will show how to submit the facebook app for review



Content for each permission to submit

App Verification

https://preview.chatpion.com/home/login_page
Username : reviewer@chatpion.com
Password : 123456

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Now Click on the 'Enable Bot Connection' button icon. 6. Then user goes to Social Posting Menu -> Multimedia Post.
7. Then click on 'Create new post' Button.
8. Now enable "Facebook" from top-right corner of the page and you'll see the Facebook accounts pages list.
9. Now click on the "Text,Link,Image,Video" to post Text,Link,Image,Video on Facebook page.
10. User can post text, image, video, link in their pages & schedule for a future date.

pages_manage_engagement :

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Now Click on the 'Enable Bot Connection' button icon. 6.Go to Comment growth tools -> Campaigns.
7.Then switch to 'Facebook' account from the top bar of the page.
8. Now Select pages from left side then page’s post list will display on the right column to set the auto reply campaign.
9. Click on Gear icon beside each post.
10. Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by page.
11. Also you can set auto reply for comment & private reply for comment from there.


pages_read_user_content:

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Now Click on the 'Enable Bot Connection' button icon. 6.Go to Comment growth tools -> Campaigns.
7.Then switch to 'Facebook' account from the top bar of the page.
8. Now Select pages from left side then page’s post list will display on the right column to set the auto reply campaign.
9. Click on Gear icon beside each post.
10. Click on ‘Leave a Comment Now’ link & then put content of your comment & submit. It will comment on that post by page.
11. Also you can set auto reply for comment & private reply for comment from there.


pages_manage_posts :

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Now Click on the 'Enable Bot Connection' button icon. 6. Then user goes to Social Posting Menu -> Multimedia Post.
7. Then click on 'Create new post' Button.
8. Now enable "Facebook" from top-right corner of the page and you'll see the Facebook accounts pages list.
9. Now click on the "Text,Link,Image,Video" to post Text,Link,Image,Video on Facebook page.
10. User can post text, image, video, link in their pages & schedule for a future date.


pages_manage_metadata:

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system get the user information, Page List & Access Token.
4. Then user can subscribe their pages to Webhook for Messenger BOT & Feed Event by clicking ‘Enable bot connection’ icon.


pages_read_engagement:

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Now Click on the 'Enable Bot Connection' button icon. 6.Go to Comment growth tools -> Campaigns.
7.Then switch to 'Facebook' account from the top bar of the page.
8. Now Select pages from left side then page’s post list will display on the right column to set the auto reply campaign.


pages_show_list:

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.



read_insights:

read_insights permission is needed to show Page Messenger Analytics.

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Now Click on the 'Enable Bot Connection' button icon. 6. Then from page list, click on the 'Analytics' button to see the messenger insight of that page.
7. Messenger Analytics contains information of Daily unique new conversations, Messaging connections, Daily unique blocked conversations, Daily unique reported conversations, etc.



Human Agent:

This permission is needed to have a human agent respond to user messages using the human_agent tag within 7 days of a user's message.

1. User Login to our system with their system username & password.
2. Go to 'Facebook & Instagram' Menu.
3. User then Click the button "Login with Facebook" to import Facebook Account.
4. Our system get the user information, Page List & Access Token.
5. Now Click on the 'Enable Bot Connection' button icon.
6. Now click on the "Live Agent" menu and switch to Facebook from the top bar of the page.
8. Now you'll get to the "Live Chat" section. From here, you can type messages to other users and see their messages..



Pages_messaging:

Pages_messaging permission is required to create Page Messenger BOT where system will reply to users who send message to page's inbox for customer service or other valuable FAQ information etc.

1. User Login to our system with their system username & password.
2. Go to Facebook & Instagram Menu.
3. Then user Click the button "Login with Facebook" to import Facebook Account.
3. Our system get the user information, Page List & Access Token.
4. Now Click on the 'Enable Bot Connection' button icon.
6. Then go to 'Bot manager' Menu and switch to Facebook from the top bar of the page. Now select your Facebook account and click on "Bot Flow Builder".
7. Now set Bot Clicking by 'Create new flow' Button.



Test and reproduce the functionality of your integration

Hi Facebook Team,

My Messenger BOT works like this way.
If people says "Hi", my BOT will reply "Hi, How can we help you?"
If people says "Info" my BOT will reply "We are a software firm. We develop web application.”
If anyone says "Support" my BOT will reply "Please put your question here, one of my team member will help you".

Thanks for your kind review.
Have a nice day.
Konok

Business Asset User Profile Access:

This feature is necessary for our app to get user first name, last name & profile picture those who send message to our page's Messenger BOT. Bot needs this information to reply with proper personalized way.

1. User send message to page.
2. Our system collect data like First Name, Last Name, Profile Picture from PSID to reply them with proper personalized way.
3. Messenger subscriber information like First Name, Last Name, Profile Picture, Gender is stored in Subscriber Manager -> Bot subscribers Menu.

pages_user_genders

We need user gender to show them their interested items correctly depend on the Male or Female & also for using correct pronouns for them.

pages_user_locale

Our app is used by all over the world & we will send different message in a different language for them by identifying their language.

pages_user_timezone

We want to send message to users at a specific time at their own time zone to avoid any interruption like avoid sending push notifications in the middle of the night.


Business Verification : After getting approval of this permission, you will need to assign your business manager account & you will need to verify your business account also if not verified yet. Here you will find the step to submit your business for verification.

Also you may follow some best practice for submitting business verification here

After getting approval of all permissions & business verification, turn Facebook app into Live Mode


After getting all approval you can see like this . This means all permissions are approved





 How to get approval of Instagram Permissions?


15 Comments Login to comment

  • Based on your video help, my app was approved and all is good, however, one thing remains.
    I do not see the submission video covering- EMAIL.

    How should one go about requesting to gather the FB member's email?

    Thank you greatly.

    • breezely

      5 months ago

      me too +1
      The demo has the ability to collect email and phone#.
      Could the dev team help us with that?

  • Hi
    Someone can tell if Facebook continue to approve this app?
    Need to buy extended licence and try saas business

    • ranzu84 Team

      8 months ago

      Yes, definitely. If we submit the app in a proper way Facebook approves the app. Thanks

  • Hi Xeroneit, I think your screencast video sample is outdated already. Can you create a new one so we can follow? Because I already create video as your screencast video but Facebook still not approve my apps.

    Hope to get reply from your team as soon as possible. Thank you.

  • Dear author,

    Thank you for your effort.

    However I faced rejection on app submission:

    Developer Policy 1.9 - Build a Quality Product
    We determined that your app's use case for the requested permission or feature is invalid or is not needed to support its core functionality.
    Your app should only request for permissions and features that help enhance the experience for your business and the end user. Please resolve this issue by removing or revising your app content for compliance before submitting for review.
    If you believe your use case is valid, please submit a revised screencast or notes that explain the following items:
    1. Which functionality of your app requires the permission or feature.
    2. How the permission or feature will enhance your app's functionality and how the integration functions.
    3. How the permission or feature will enhance end user's experience.
    Visit our App Review Rejection Guide to learn more.

    I followed exactly the demo screencast and record with my own installation (own URL, own logo, own credential.....etc)
    What can I do?

  • Your submission instructions for pages_read_user_content, pages_manage_engagement is no longer valid. My submission is being rejected over and over again. Please UPDATE your instructions. TIA.

  • You missing PLATFORMS and Webhooks videos in your video. Which platforms t oadd and how to apply settings?

  • Where can I download verification footage?

    • You better create your own with your own system as Facebook ask for own system video.

      Thanks

  • shops for businesses
    https://www.facebook.com/business/help/1391317500940221?id=153845951953267

    Is there any way that I can Import my shops too in xerochat?

  • I think something is missing in your discription videos regarding app submission. Shall we provide admin credentials for app review or shall we create a test user and provide the test user details. if yes what kind of permissions for test users shall we provide?
    Otherwise , i created a user but it gives the error
    " App not set up: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions."
    Kindly guide

    • Please check our Video instruction how to submit, that give all the details for submission.

      You will need to create user account in XeroChat with app access & give that account credential to the reviewer. Reviewer will be able to import their own account. No problem.

  • Hello,
    I am interested in xerchat but i tried to submit the app as your video instruction and they rejected both times.
    I just followed your instruction but did not get approval.

    • Have you purchased XeroChat ? Without purchasing & installing the full system , you can't submit APP. It will be simply rejected. You need to follow all the instruction as given here , and also need to provide them demo login credential of your system & screencast video from your own system.


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