we have in our page 323,425 conversations but even we migrate all of them, ONLY 167000 subscribers are available. How to solve this problem in chatpion 8? 

When trying to set comment automation campaign for a scheduled post by it's id, I have always and error "Object does not exist, cannot be loaded ..." 

The broadcasting show is loading as you see in the photo without showing the exact number of targeted fans ... why? 

Check the photo 

There are a lot of problems with Bot flow builder

 And I updated to the latest version, but the problem was not resolved. I created a very large template for a client on my site, and as a start, Trigger keywords were used, and now after a month has passed, the client asked to modify and add an Action Button

Get-started template

I cannot use it now and the template was deleted and the customer did not request the renewal of the subscription due to a problem. Please solve the problem as soon as possible

When I tried to send a postback message via live chat to some subscribes I got this message

Error (#10) Message failed to send because another app is controlling this thread now

What is the problem ? and how to solve it?

Hi Team

I updated my script now and I noticed that the visual builder addons and Instagram chatbot addon was removed 

when I upload the addons again it says successfully uploaded and you can activate from here 

but there is no link in the here word

Hi the condition is not working if putting it inside sequence: https://prnt.sc/Pcw2nZnsWFTK

Is this a bug?

Currently, the no match template will reply every time when user keys in a keyword that didn't match. It will create another problem that users reply to us then the bot will pop out no match every time. In manychat, can set time like "once per 24 hours" so it will only trigger at the first time. for example:

https://youtu.be/5-x4gw8GrBU

please consider adding the time frame function to no match template, otherwise, this function is useless. Thanks 

- Sequence messages statistics (sent, delivered, subscribed, errors) are not working, even buttons clicks count associate with sequence messages.

- quick replies statistics are not working also

- Sequence messages statistics (sent, delivered, subscribed, errors) are not working, even buttons clicks count associate with sequence messages.

- quick replies statistics are not working also

there is bug with sequence flows. you can not link a postback with a sequence using you mouse.

Also some sequences are not assigned to user automatically.

Hi,

Please consider fixing this error asap:

https://postimg.cc/gnSfN6rq

I go this error when I tried to save a flow linked to an Action button (Messenger Engagement Plugin : m.me link)

when I remove the action button the flow is saved, but when I add it again and try to save I got the error.

Hi,

Labels are not assigned to users!

PLEASE FIX ASAP!

Hi

In User input Flow, if you choose the reply type to be date, datetime or time it will not be triggered and in error logs I get :  (#100) The URL provided is not whitelisted for messenger extensions

Please Fix ASAP!

May I ask

1) can we load more live chat from Chatpion dashboard instead of the certain limit of live chat available with the certain number of subscribers ?

2) This is a highly requested function from many users which Manychat is able to do that but Chatpion cannot. ( Have requested many times but still haven't see it in the plan, hope the team can consider it .

We are able to send sequences to subscribers whose "DID NOT" click on certain postback instead of only being able to send who clicked postback. Because in real life, we want to send a sequence for follow-up users who "DID NOT "click the postback we sent so we can remind them again. Appreciate for your consideration. 

https://postimg.cc/gnSfN6rq

I go this error when I tried to save a flow linked to an Action button (Messenger Engagement Plugin : m.me link)

when I remove the action button the flow is saved, but when I add it again and try to save I got the error.

Please Help

katetan

3 years ago

Please add into next update:

It would be very appreciated if can add an email notification to the admin when a user creates a ticket or reply to the ticket inside the extended license - ticket support function. So far admin won't know when the user creates a ticket or reply a ticket. 

• 

  xeroneitbd Admin

  3 years ago

  Ok, We will check the matter.

  
  Thanks
  

There is a problem in assigning labels automatically. the system is not adding labels if labels were assigned to postback!!! 

SOLVE THIS PROBLEM  

ChatPion Version 8.1 has been released:

- PHP version 8 support

- Login with Facebook issue fix

- Ecommerce coupon apply issue

- Formatted data for email of Webview & User input flow

- Action Button Settings flow display in Visual bot flow list.

Thanks

After a password reset, login with new password got rejected. New created accounts does not have this login issues.

I've already submit a support ticket about this issue.

In Repost Manager

There are templates

Unsubscribe form

Resubscribe form

We need to remove or turn this off after the last update. I cannot remove or delete the template. Please solve the problem of all my customers who are not satisfied with this and it appears on their pages. I completely deleted the bot from the page and reactivated it, the same problem 

Report problem : 

1) User input flow webhook problem. When we use webhook to send user input flow data  https://prnt.sc/4mZhgXDy4lRr, only the first question data of user input will be sent , from second question onward are not sent any data through webhook  . is it a bug?

2) In the same flow, we could only place one user input, if we create 2 user inputs then the second user input has a problem to auto reply. 

Hi after the user fills the form, the account user email will get email notified. However, the form data that appear inside the email is not human-readable like :https://prnt.sc/Orra5W0h-XAx

Possible to make the code of form data nicely presented in a text form or table form? At least normal user will easy to read . 

A big challenge: we can't follow up users who registered with their Facebook account again because they don't have email but only Facebook ID.

Dear chatpion there is a bug i have been reported since version 7 in flow builder and you told me it will be fix in version 8 but still there

That if you creat user input flow builder then you creat condition then you creat another user flow builder after that in the second user input flow you will got only the first question the second question will not showing in the messenger so this need to be fixed

https://ibb.co/PmJsLt9?

What happens with the problem of de-assigning labels? I talked with support and no one replies to me for 1 week ... Please provide better customer service and respect our time and your customers needs  

Right menu on Visual Flow builder for INSTAGRAM, have Menu Options that are not supported, FIX ASAP, is affecting USER EXPERIENCE, and We Are Getting Bad Reviews for that.!

In instagram flow builder in the menu in left click menu and short cut menu there options that not support instagram flow builder they need to be removed

Image Screen shot url:-
https://drive.google.com/file/d/1b8TCOEEzHCTrVP5bb8SOkW9KqJa38NGs/view? >

thanks

Is it already possible to comment replies on instagram reels?

I have a problem with the custom field in the sequence.

When I set up the sequence, it seems that the system forgets the value of the custom field and the user gets the name of the empty custom field.

Note: this is happening to me in the instagram streams.

Hi team, possible to make the profile always available instead of a broken image? https://prnt.sc/26wmgrf

There is a problem you did not fix in the recent update

PROBLEM: if the subscriber has a label and we want to delete it IT DOES NOT DELETE AND is STILL IN HIS OR HER LABELS!!! even if we saved the changes !!

Fix this, please

Hello, I have a problem with Bot flow builder

I have 3 templates ready and I need to install 3 templates on my page

Without deleting the main update v8.0.6

I could have installed 3 ready-made templates without deleting all bot settings

I wrote to support, but they did not understand my words, I will send you a video explaining this

https://streamable.com/ztkt05

Hello Everyone,

We have released ChatPion Version 8.0.8

Fix:

- Update issue of Action Button Settings : After please, you will need to delete the bot settings & enable again for those who have already got the error. We know for that bot data will be removed, but it  happened for newly enabled pages. So accept this situation.

- User input condition for label assign issue fix
- Facebook posting multiple image support (5 images)
- Messenger engagement plugin edit using flowbuilder issue loading inside Iframe.
- Corrupted queries for User Input addon version 1.5 for few servers
- Broadcasting campaign create loading error.
-Broadcasting campaign create undefined variable issue

Hi

webview not working from mobile in Classic editor, I need to change to web URL to work and button of eCommerce " buy Now " when adding as postback not working

but from laptop working, please can check it

thanks

Please Answer me!

Hi Chatpion team!

I have a request regarding Json API connector.

Here an example json date sent :

=====================================================

{

"psid": "40945677245148",

"subscribed_at": "2021-12-03 11:30:38",

"first_name": "Joseph",

"last_name": "Adil",

"email": "",

"user_input_data": [

{

"question": "what's your favorite color?",

"answer": "Blue"

}

],

"page_id": "10132589123963",

"page_name": "Test Page",

"phone_number": "",

"birthdate": "0000-00-00",

"user_location": "",

"labels": "AdComment_Subscriber"

}

=================================================

1- I don't know why email is not sent with the data (even though is already saved in a custom field and in a system field).

2- Please add the ability to send custom fields data (related to the page to Json API is connected to)

3- the "user_input_data" doesn't contain all the data collected, it has only the data collected from a particular user input.

can you make it like this :

=========================================

"user_input_data":{

"Test User Input 1":[

{

"question": "what's your favorite pet?",

"answer": "dog"

},

{

"question": "what's your favorite color?",

"answer": "Blue"

}],

"Test User Input 2":[

{

"question": "what's your first name?",

"answer": "joseph"

},

{

"question": "what's your last name?",

"answer": "Adil"

},

{

"question": "where do you live?",

"answer": "America"

}]

}

=============================================

Where "Test User Input 1" and "Test User Input 2" are the names of the created user input flows RELATED to the facebook page selected in the Json API connector settings.

And for each user input flow we get all the question and answers provided by the user.

Thanks in advance!

Facebook saved templates not shown up in admin...

When will we have more social media options for rss auto feed?

Automatic replies in instagram do not work. Support in response just threw off a video on the setup. Why do I need a video if everything worked before

Also, the mailing of messages to Instagram does not work, there is an endless download.

the condition reply is not working and the support team did not help me to fix the problem 

hi when i make Get started i got this error in new pages connected to my system

please help in this ASAP

Hi Chatpion team!

I have a request regarding Json API connector.

Here an example json date sent :

=====================================================

{

"psid": "40945677245148",

"subscribed_at": "2021-12-03 11:30:38",

"first_name": "Joseph",

"last_name": "Adil",

"email": "",

"user_input_data": [

{

"question": "what's your favorite color?",

"answer": "Blue"

}

],

"page_id": "10132589123963",

"page_name": "Test Page",

"phone_number": "",

"birthdate": "0000-00-00",

"user_location": "",

"labels": "AdComment_Subscriber"

}

=================================================

1- I don't know why email is not sent with the data (even though is already saved in a custom field and in a system field).

2- Please add the ability to send custom fields data (related to the page to Json API is connected to)

3- the "user_input_data" doesn't contain all the data collected, it has only the data collected from a particular user input.

can you make it like this :

=========================================

"user_input_data":{

"Test User Input 1":[

{

"question": "what's your favorite pet?",

"answer": "dog"

},

{

"question": "what's your favorite color?",

"answer": "Blue"

}],

"Test User Input 2":[

{

"question": "what's your first name?",

"answer": "joseph"

},

{

"question": "what's your last name?",

"answer": "Adil"

},

{

"question": "where do you live?",

"answer": "America"

}]

}

=============================================

Where "Test User Input 1" and "Test User Input 2" are the names of the created user input flows RELATED to the facebook page selected in the Json API connector settings.

And for each user input flow we get all the question and answers provided by the user.

Thanks in advance!

In ChatPion's LinkedIn account import, the system only imports user accounts. Business needs the post on LinkedIn Company pages.

So I request XeroneIT team to add this feature: when we import LinkedIn accounts, LinkedIn pages are associated with LinkedIn personal accounts to be imported at a time (just like FB pages). And API should have that permission to post (Also Media Post: Image/Video) on LinkedIn company pages.

recently after update V8 some of my user can't make payment with myfatoorah

just when he click on button system redirect him to payment canceled

i found that happened only for customers who has no email only ID ( login by Facebook)

how can this fixed , thanks

1) Please let us load more subscribers available to live chat instead of limiting the number of subscribers showing from live chat.

2) Sending sequence follow-up msg with the condition: for example "only send sequence who DID NOT click on certain postback " so it makes sense to follow up those subscribers who did not click further instead of sending everyone. 

Hope the team can consider adding to the coming update. Thank you 

1. There is a problem with the labels system ... when I add a label for any subscriber manually and press save it is saved but when I delete it, it is still there even after I save changes!!! 

2. There is a problem in assigning labels automatically. the system is not adding labels if the user sends a trigger keyword attached with start flow that has a "label" ...

Before upgrading to Version 8, the conditional reply was working well, but now when we add the conditions, the bot is not replying accordingly .. It is not functioning even the user meets the conditions!

You have already released 3 new updates but still, the issue of uploading on a multimedia post still exists. I can't still upload more than 1MB of photos.

https://prntscr.com/26pao90

I tried to log in with Facebook then it changed my email on my profile, https://prntscr.com/26pad95

then when I try to log in using my email and password, it's an error https://prntscr.com/26pabsz

the sad part is I tried to log in with google then it creates a new account. :(

so 1 account for login with google and 1 account for login with Facebook.

Complicated :(

why not create a separate database for email and FB id? so that we can use login with Facebook and log in with Google.

or Please think of the best solution.

About messenger plugin, Is it possible to make it easier to copy the link on the same page of flow builder list? Because whenever we create a messenger engagement plugin on flow builder, we required to go again to messenger plugin page just to copy the link/code.

Or just make a way to make it easier to copy the link/code when we create messenger engagement plugin.

Thanks

Messenger Engagement Plugin is not adding reference links to chatbion links using visual flow builder ... Fix that!

We cant edit facebook user. Screenshot: https://prnt.sc/26nzs76

Hello there are bug in login by Facebook

If user already has accout and he tried to llogin by Facebook system Dublicate his accound so same user same info same id and if old account with email its replacement with id 

System deleted his email from old account 

Hi guys, great update. Would like to draw to your attention that the chart and the slider on dashboard is wrong sided and also "dashboard/index/system" no longer shows the system dashboard.

Issue Switching to Instagram Bots , Infinite loop, and don't load Settings., just work if I select the account.

i face this issue with live chat: https://prnt.sc/26n7hde 

There is any idea?

I face issue with flow builder, can't save 

Still not fixed from 11.06.2021... Ticket: #8367

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined offset: 0 application/controllers/Messenger_bot.php 256

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 256

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined index: first_name application/controllers/Messenger_bot.php 264

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined index: last_name application/controllers/Messenger_bot.php 265

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined index: locale application/controllers/Messenger_bot.php 267

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined index: timezone application/controllers/Messenger_bot.php 268

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined index: gender application/controllers/Messenger_bot.php 269

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined offset: 0 application/controllers/Messenger_bot.php 1136

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 1136

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Undefined offset: 0 application/controllers/Messenger_bot.php 1197

ERROR - 2021-06-11 00:15:00 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 1197

ERROR - 2022-02-01 06:59:46 --> Severity: Notice --> Undefined offset: 0 application/controllers/Messenger_bot.php 252

ERROR - 2022-02-01 06:59:46 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 252

ERROR - 2022-02-01 06:59:46 --> Severity: Notice --> Undefined offset: 0 application/controllers/Messenger_bot.php 253

ERROR - 2022-02-01 06:59:46 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 253

ERROR - 2022-02-01 06:59:46 --> Severity: Notice --> Undefined offset: 0 application/controllers/Messenger_bot.php 254

ERROR - 2022-02-01 06:59:46 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 254

ERROR - 2022-02-01 07:21:24 --> Severity: Notice --> Undefined index: referral application/controllers/Messenger_bot.php 1659

ERROR - 2022-02-01 07:21:24 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 1659

ERROR - 2022-02-01 07:21:24 --> Severity: Notice --> Undefined index: referral application/controllers/Messenger_bot.php 1661

ERROR - 2022-02-01 07:21:24 --> Severity: Notice --> Trying to access array offset on value of type null application/controllers/Messenger_bot.php 1661

Hello i was posted in group about system email encoding not working with Arabic litters

And you told me in next update and i think you forgot this

When i user submit custom field and flow campaign bot admin get email

Any one know where to change encoding to UTF-8

Because Arabic letters 

Check group post here 

https://www.facebook.com/groups/chatpion/permalink/914442045926276/

Userinput multiple choice can create unlimited options https://i.imgur.com/49NiEf2.png , it was also saves successfully, check this, https://i.imgur.com/LkPeBL6.png 

but I got this error from FB. https://i.imgur.com/IM1dOTL.png

I think max of 10 is allowed right?

Please Add also a remove button on options. Thanks

Php error in acces theme manager area... its already mentioned on FB community

Hi Chatpion team!

1- When you go to : /messenger_bot/bot_list

then select a facebook then scroll down and click on user input flow in the menu.

then click on "List" ,  I should see only user input flows linked to that page not all.

2- there is no way to delete a user input created using flow builder, even if I remove the user input element from my flow, it still appear in the user input list.

3- User input flow that I created using flowbuilder before the V8 update are duplicated (appears 2 times) in the list.

Thanks!

On Social Posting, the Multimedia posting link is this domain.com/instagram_poster, Can you change this link? because it also posts on Facebook not only on Instagram.

Also, on Multimedia Posting, the page automatically chooses a page, I think it's better if you can show all campaigns then users will be the ones to filter the campaign by page/post type because when I first go to that page, there's no campaign showing cause it was filtered by page automatically. This is the same with the CTA pot & carousel post.

API channel menu shouldn't be the top. Only advance user will use integration, should put at the bottom.

/messenger_bot/bot_list > OTN Postback > Edit postback - not load iframed view

Can you back this links?

/messenger_bot/bot_list/ig

/messenger_bot/bot_list/fb

Its only one if(). I dont want use for this bad switcher ig/fb.

When using Live Chat and sending a message using postback, #LEAD_USER_FIRST_NAME# is not working? Is that a rule or a bug?

Hello everyone!

‏- I tested json api connector and it's not working.

‏- Labels appears now in user input drop down menu but custom fields don't.

‏- when you set a delay to your message in flow builder it doesn't always appear in the top of the message card.

‏- In live chat user profile image for both Facebook and instagram are not showing.

Thanks guys for all your efforts! 

Suggestion:  Allow Social Posting as the Page Name (rather than your personal Facebook profile name)

For group posting:  Allow user to select who is posting (which admin, Page name, etc) rather than the personal Facebook profile name.

REQUEST: Whenever a user image or page image is expired on any pages, Is it possible to bring it back to the default image? check this 

Also, for me, it's better if these buttons  must be on center because they will be hidden when editing something and you want to save it. Yes, we can close the block or Ctrl + s to save the flow but it will save us a few seconds to save the flow if it will be on the center.

xeroneitbd Admin

3 years ago

A new update has been given.

- Postback manager and whitelisted domain are back.
- Undefined index issue fix if messenger engagement is selected in action buttons.
- Custom field in user input add fix
- Extra character in url button fix
- Broadcasting page select fix - add-on
- Some minor fixes.

If you face problem or find bug, please comment with details description.

Thanks

• 

  Julius

  3 years ago

  Thank you XeroneIT Team. :)

In user input flow if i choose multiple option its start with 1 quick reply and add more or have to start with 4 ?

And after condition if i add input user flow the the flow will stop after the first question in messenger

Thanks a lot chatpion team for fixing bugs super fast ??

Subscriber Manager does not show Name https://prnt.sc/26mbvme

One issue I found a few days ago in Google My Business auto-posting. It's not working even after updating the script.

The campaign showing completed but the campaign couldn't be posted on the Google My Business page.

Throwing Error as:

/localPosts: (400) Request contains an invalid argument.

No comment template for IG https://prnt.sc/26m9r5r? or missing? Thanks

Bug on webview and web url

refer to this post: https://www.facebook.com/groups/chatpion/posts/950066509030496/

Are you gonna bring postpack manager and white list domin manager back because we need it so much

Thank you

When are you adding Flutterwave?

Before upgrading to V8.0, we have thousands of fans who got labels and NOW there are no labels at all!!! Also, the new version doesn't add labels automatically if we assign labels in the flow builder ... please help and fix the problem.

Muraduzzaman Konok When i tried to open the cronjob link for background scanning in my chrome browser i found this database error .. please take a look and let me know what should i do

You asked me to open a ticket. Please help me

Can't find the inbuilt FLOW Builder after the update

We need the classic postback 

Where can we see postbacks and whitelisted domains?