my chatbot don't work

I didn't find any support ticket of you.

You seems misunderstand a bit. Open a support ticket here https://xeroneit.net/support

And provide there your application URL and admin login credentials also your facebook app-admin access under this facebook account https://www.facebook.com/stephen.robert.1253

You can give your facebook app-admin access like this way . See the video https://www.youtube.com/watch?v=oUxHPcCboKc

So that we could check what happened actually

thank bro so much, i've send my account to stephen.robert.1253, please check it

Please contact our support desk. And provide there your application URL and admin login credentials also your facebook app-admin access under this facebook account https://www.facebook.com/stephen.robert.1253

So that we could check what happened actually

You can give your facebook app-admin access like this way https://www.youtube.com/watch?v=oUxHPcCboKc.