xeroseo Need help

 Akimania  6th Aug 2020 SiteDoctor Standalone

Hello

I just bought xeroseo, but I notice that on the demo and for the same domain it retrieves the moz info but not on the version that I bought.

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Total link count  0 

Backlink count  0 

Mozrank  0/10 

Google safe browser : undefined API ??? 

Alexa data / Search Traffic nothing

Thank you